9-1-1 dispatchers can save more lives by coaching bystanders in CPR

Dispatchers should help 9-1-1 callers identify cardiac arrest victims and coach callers to provide immediate CPR. If more dispatchers followed these processes, thousands of lives could be saved every year. Communities should regularly evaluate 9-1-1 emergency dispatchers' performance and the overall emergency response system, according to a new American Heart Association statement. Read more